ESOSTAR SARL, publisher of the cosmic-reading.com site, offers several remote services connecting Clients or Users or Visitors with Psychics through a chat space (public and/or private), related to the Art and divinatory sciences, particularly astrology, numerology, and tarot.

In this context, it is expressly understood that ESOSTAR SARL provides entertainment content on the aforementioned themes, which is purely cultural, recreational, and playful in nature. The representation of the psychic (face, etc.) and her name is purely fictional. Victoria does not represent any particular living individual.

Therefore, the Client or User or Visitor is aware that all content (written or oral) broadcast within the framework of the services is purely playful and that it is up to them to appreciate the entertaining nature without any commitment on the part of ESOSTAR SARL.

All content (written and/or oral) is provided for informational purposes only, and the Client or User or Visitor must not seek legal, medical, financial, or psychological advice through it.
Consequently, you understand that the content of the consultation and the advice you will receive during your consultation with one of our psychics is subject to your own interpretation. You understand that consultations by our psychics are never legal, psychological, medical, professional, or financial advice. Under no circumstances can consultations replace a medical or psychological diagnosis, which can only be made by a medical or health professional. ESOSTAR SARL and its Providers are not responsible for any action, decision, or interpretation you may take following a consultation.

It is therefore clearly understood and accepted by the Client or User or Visitor that ESOSTAR SARL may choose not to answer questions posed by the Client if these relate notably to occult work (including exorcism, witchcraft, magic, etc.) and the medical field.

(i) The person using the Solution provided by ESOSTAR SARL, hereinafter referred to as the ("Client – User – Visitor" or "you");
(ii) ESOSTAR SARL, the company ESOSTAR SARL, Rue du Comte-Géraud, 6 - 1213 Onex, Switzerland – registered in the Commercial Register under number CHE-439.881.213. The company ESOSTAR SARL owns and manages the website cosmic-reading.com and the payment interface for Bank Cards implementable on websites or Smartphone applications. It is hereinafter referred to as ("ESOSTAR" or "we").

The Client or User or Visitor and ESOSTAR shall hereinafter collectively be referred to as the "Parties".

Anyone browsing the Website must carefully and regularly read these General Terms of Use ("GTU"). Connecting to the website or opening an account constitutes acceptance and electronic signature of these GTU.

These General Terms of Use (hereinafter referred to as "General Terms") govern the terms and conditions of use by Clients of the payment service issued by us and accessed by the Client via the Web interface made available.

These General Terms constitute an offer for a framework payment service contract between ESOSTAR SARL and the Client or User or Visitor. You may consult, reproduce, store them on your computer or other media, send them by email, or print them on paper to keep them at any time.

Acceptance of the General Terms by the Client or User or Visitor as indicated above and the version of the General Terms thus accepted by you are kept and archived by ESOSTAR SARL in its computer system in an unalterable, secure, and reliable manner. ESOSTAR SARL is entitled to modify these General Terms at any time. In the event of a significant modification of the GTU, or price changes, the new General Terms will come into effect one (1) month after their publication. You can view the most recent version of the General Terms by clicking on the "Terms of Use" link in the footer of the homepage.

The Client or User or Visitor has a period of four (4) months from the publication of the update to terminate their commitment free of charge. If no termination occurs within this period, you are deemed to have accepted the modified General Terms unless you notify ESOSTAR SARL of your refusal before the effective date of the changes.

The terms used in these General Terms shall have, when capitalized and regardless of whether they are singular or plural, the meanings defined below:

• APPLICATION: Refers to the mobile interface developed by ESOSTAR SARL and the Smartphone application allowing the Client or User or Visitor to accept payment using their Smartphone.
• CREDIT or BALANCE: Refers to the total amount available on the Client or User's account at a given time T. This amount is the sum of credits posted to the Client or User's account minus debits, fees, taxes, and commissions possibly applied.
• BANK CARD: Refers to a payment method in the form of a plastic card conforming to the specifications of a Bank Card Network whose logo appears on the said Bank Card. The list of Bank Card Networks accepted by ESOSTAR SARL is available on the Site.
• "CVV2 or CCV": Refers to the CVV2 code (or Visual Cryptogram), a three- or four-digit number associated with each Bank Card. It is an additional security element intended to provide increased protection against credit card fraud concerning Transactions made without the physical Bank Card or online. This code is usually found on the back of the Bank Card.
• CLIENT: Refers to any adult individual who has correctly provided the information required in the Particular Conditions and accepted these General Terms to use the site.
• ORDER: Refers to any Transaction made by a Client or User or Visitor with ESOSTAR SARL concerning Services and/or Products offered on its site.
• BANK ACCOUNT: Refers to the Client or User's bank account provided at registration, validated by ESOSTAR SARL, and used to receive funds during a transfer.
• ESOSTAR ACCOUNT: Refers to the account opened by the Client on the Site or Application, including all the information provided which constitutes the Particular Conditions, and associated with their Identifier.
• GENERAL TERMS OF USE: Refers to these General Terms of Use concluded between ESOSTAR SARL and you.
• PARTICULAR CONDITIONS: Refers to the online form to be completed by the Client or User or Visitor during registration on the Site containing necessary information for concluding these Terms, including name, first name, date of birth, residence address, country of residence, phone number, valid email address.
• PURCHASE CONFIRMATION: Refers to the confirmation notification of the Transaction, automatically sent to the Client or User or Visitor by ESOSTAR SARL or its partners. This confirmation includes purchase details: ESOSTAR account, amount paid, date and time.
• PAYMENT CONFIRMATION (or PAYMENT NOTIFICATION): Refers to the email or message displayed in the Application or Site confirming the payment, sent to the Client or User or Visitor by ESOSTAR SARL or its partners. This message summarizes the essential elements of the Transaction.
• CONTRACT: Refers collectively to the General Terms of Use and the Particular Conditions.
• USER CONTENT: Refers to data submitted by the User in various sections of the Site.
• EXPIRATION DATE: Refers to the date on your Bank Card after which it will no longer be active.
• EQUIPMENT: Refers to the computer, phone, or other device used by the Client or User or Visitor to access and use the Service, including computers, mobile phones, and tablets.
• PROVIDER: Refers to the psychic(s) belonging to the ESOSTAR SARL network.
• TRANSACTION FEES: Refers to the possible percentage taken by ESOSTAR SARL on received Transactions as remuneration for its services and those of its partners.
• MANAGEMENT FEES AND USAGE LIMITS: Refers to the fees and usage limits applicable to your use of the ESOSTAR SARL service.
• IDENTIFIER: Refers to the data necessary to identify the Client or User or Visitor by ESOSTAR SARL, mainly including but not limited to a valid email address, name, first name.
• TRANSACTION ID: ID (identification reference) issued by ESOSTAR SARL or its partners identifying information about a Transaction, notably amount and beneficiary.
• MEMBER: Refers to an identified user on the site.
• INDIVIDUAL: Refers to any Client or User or Visitor registered as an adult individual on the site.
• PRODUCT: Refers to information, a product, or service offered for sale by ESOSTAR SARL or its Providers on the site.
• REFUND: Refers to the operation by which ESOSTAR SARL issues a refund in your favor.
• BANK CARD NETWORK: Refers to an organization that defines the rules for using Bank Cards on its network. These rules are available on each network’s websites: e.g. www.visaeurope.com or www.mastercard.com or cartes-bancaires.com.
• CUSTOMER SERVICE OR ESOSTAR SUPPORT: Refers to the platform managing activation, complaints, or information from Holders, reachable from 9 am to 6 pm (GMT) Monday to Friday via the contact form: www.cosmic-reading.com/contact or [email protected]. During these hours, we strive to respond within 2 working days, but note some requests can only be handled during normal business hours. Requests received after 6 pm will be processed the next working day.
• SITE: Refers to the website cosmic-reading.com.
• COMPANY: Refers to ESOSTAR SARL, a Swiss limited liability company headquartered at Rue du Comte-Géraud, 6 - 1213 Onex, Switzerland, registration number CHE-439.881.213.
• SOLUTION: Refers to the payment solution provided by ESOSTAR SARL or its partners, based on the Site, Application, and all services provided by ESOSTAR SARL and its Providers as described in article 1 of the General Terms of Use.
• TRANSACTION STATUS: Refers to the real-time status of a Transaction.
• TRANSACTION: Refers to the service(s) paid by Bank Card to ESOSTAR SARL via the Site for the purchase of a Product or service by you.
• USER: Refers to any adult individual who uses the Site or any of the services or products offered on the Site by ESOSTAR SARL or its Providers.
• TRANSFER: Refers to the operation of sending or receiving money between two bank accounts from you to us or vice versa.
• VISITOR: Refers to any adult individual who accesses the site for any reason.

These General Terms of Use:

1.1. Are intended to govern the terms under which the website cosmic-reading.com, hereinafter referred to as "the Service," is made available and the conditions of use of the Service by the Client or the User or the Visitor.

1.2. Describe all products and services (hereinafter referred to as "our Products" or "our Services" or "our Electronic Services") offered by ESOSTAR SARL (hereinafter referred to as "ESOSTAR SARL" or "we") via its website cosmic-reading.com (hereinafter referred to as "cosmic-reading.com") or any other URL that might replace this address.

1.3. Define the relationship between the Client or the User or the Visitor (hereinafter referred to as "you"), ESOSTAR SARL (hereinafter referred to as "ESOSTAR" or "we"), and ESOSTAR SARL’s Suppliers (hereinafter referred to as "the Suppliers") and its Partners (hereinafter referred to as "the payment solutions").

These General Terms govern all contractual relationships between ESOSTAR and the Client or the User or the Visitor. ESOSTAR is in no way responsible for commercial practices implemented on other sites or companies you may access from ESOSTAR’s website through hyperlinks, logos, buttons, etc., including free consultations. It is the Client's, User's, or Visitor's responsibility to refer beforehand to the general terms and conditions of such sites or companies before contracting their services.
THE CLIENT OR THE USER OR THE VISITOR DECLARES THAT THEY HAVE READ THESE GENERAL TERMS IN FULL AND ACCEPT THE OBLIGATIONS TO WHICH THEY ARE SUBJECT. SUBSCRIBING TO THE ELECTRONIC SERVICES AND OTHERS IMPLIES UNRESTRICTED AND UNRESERVED ACCEPTANCE OF THE GENERAL TERMS BY YOU.
If you do not accept these terms, you will not be able to use the services of ESOSTAR and its Suppliers. You may keep a copy by printing these General Terms, which will also be sent to you by email and are available by clicking the "Terms of Use" link located in the footer of the homepage.

WARNING: IN ANY CASE, AND GIVEN THAT THE SERVICE IS PROVIDED IN A SINGLE INSTANCE, PRICES, PAYMENT TERMS, AND ESSENTIAL OTHER CONDITIONS DEFINED HEREIN ARE SYSTEMATICALLY COMMUNICATED TO THE CLIENT OR THE USER OR VISITOR BY EMAIL BEFORE ANY CONSULTATION AND AFTER THE CONSULTATION.

The ESOSTAR website and/or services are open to all countries in the world where the legislation does not generally prohibit the Company's activity. Otherwise, it is your responsibility to refrain from accessing the site and/or ESOSTAR’s services and its Suppliers. ESOSTAR reserves the right to modify the General Terms as necessary according to the technical evolution of its site and its services or Products, changes in legislation, at its sole discretion. Use of the site and the services or Products offered by ESOSTAR is always subject to the most recent version of the General Terms.

ESOSTAR may also make changes at any time to editorial content, services, or Products, including pricing, without prior notice. When using Electronic Services, you may be subject to applicable directives or rules which may contain terms and conditions in addition to these General Terms. All such directives or rules are deemed to be incorporated by reference into the General Terms.

If you do not accept the General Terms of Use, you must stop using our Services and/or Products. Any access to and/or use of the Service constitutes acceptance without reservation and compliance with all the terms of these General Terms by you.

The website cosmic-reading.com is owned by the company ESOSTAR, whose registered office is at Rue du Comte-Géraud, 6 - 1213 Onex, Switzerland – registered in the commercial register under number CHE-439.881.213.

By accessing the Products or Services or Electronic Services of ESOSTAR, the Client or the User or the Visitor declares to be a natural person in full possession of their mental faculties and capable of contracting, i.e., they are at least eighteen (18) years old and/or the legal age in their country of residence and are not subject to any protective legal provision.
By accessing the Services or Products offered by ESOSTAR or its Suppliers via the Internet, you declare your acceptance to be contacted by ESOSTAR or its Suppliers through various electronic communication means, primarily by email. In this regard, your consent or agreement is recorded in a "log". It is reminded that the right to use ESOSTAR and its Suppliers' services is personal to each Client, User, or Visitor.

You agree to make normal use of the site and to show courtesy in communications on the ESOSTAR website and, more broadly, by all usual communication means.

The Client or the User or the Visitor undertakes to keep confidential any information provided and not to spread false news, unnecessarily alarming information, or rumors, regardless of their truthfulness, that could cause harm to others.

ESOSTAR reserves the right to refuse registration of any Client, User, or Visitor who does not accept to comply with the General Terms or who does not fully and/or in good faith provide all requested information. ESOSTAR also reserves the discretionary right at any time to remove certain information, modify, or refuse access to its Services to a Client, User, or Visitor.

When using the ESOSTAR website, it is strictly forbidden to:

• Copy, modify or alter all or part of the site;
• Use services in a manner that is unfair or dishonest;
• Use all or part of the site’s features in a way and/or for a purpose contrary to laws and regulations in force in the concerned country;
• Collect or gather data, personal or otherwise, in any form and for any purpose;
• Infringe in any way the rights of users, clients, and/or third parties;
• Hold or express opinions or disseminate content that infringes on others’ rights or that is defamatory, insulting, obscene, offensive, inciting violence or prostitution, political, racist or xenophobic, violent, pornographic, pedophilic, and generally any content contrary to laws in force in the countries of broadcast;
• Hold or express opinions or disseminate content that in any way endangers the protection of minors;
• Violate any legal or regulatory provision in force.

The site and its administrator reserve the right to monitor your compliance with the General Terms at any time. Non-compliance with any of the provisions of these General Terms automatically terminates your authorization to use the website and the Products and Services offered. Any violation of these General Terms authorizes the site to refuse to provide any Services to the violator in the future, without the site being liable for this refusal.

The Client or the User or the Visitor may register on the website to benefit from the usual Electronic Services as well as promotional and/or free offers. You must also bear the costs related to an internet connection and have complete and suitable computer equipment.

Thus, the Client or the User or the Visitor agrees to provide only accurate, current, and complete information and guarantees the accuracy, sincerity, and reliability of such information at all times.

The Client or the User or the Visitor agrees to promptly update any changes to their information. The Client or the User or the Visitor expressly declares that they have the capacity and/or have obtained the required authorizations to use the payment service issued by ESOSTAR and its Partners and thus holds ESOSTAR harmless against any liability that may result from the use of the payment service by a person lacking such capacities/authorizations.

By checking the box "I have read and accept the Terms of Use" on the ESOSTAR registration form, the Client or the User or the Visitor explicitly acknowledges having carefully read and understood the General Terms in effect on the day of acceptance, and accepts them in their entirety.

This acceptance constitutes a "digital signature" of the master payment service contract.

WARNING: The use of certain Services or Products may be subject to compliance with specific conditions reminded in real time and individually to the Client or User or Visitor. These specific conditions are deemed to be an integral part of these General Terms and Conditions, and you acknowledge having read them.

WARNING: Some Services or Products on the ESOSTAR website may also be provided by Site Providers identifiable on the page related to this partnership on the ESOSTAR site. ESOSTAR is not responsible for commercial practices implemented on other sites to which you may have access from its site via hyperlinks, logos, buttons, etc., located on our site. It is your responsibility to refer for each relevant Service or Product to the general terms and conditions of these sites or companies before contracting the Services and/or, failing that, not to use the concerned Service.

To access the site and use the Internet Services of ESOSTAR or its Providers, you must have Internet access. The costs related to any telephone communications enabling Internet connection and access to the site remain your sole responsibility.

5.1. Description of Services and Products

ESOSTAR provides its Clients or Users or Visitors, via the worldwide Internet network and, where applicable, by email, a number of free and paid Products and Services related to the field of clairvoyance.

More specifically, we offer on the site cosmic-reading.com:

• Free Services and Products such as horoscopes, information on clairvoyance, email clairvoyance by ESOSTAR and its Providers (notably free questions);
• Paid Services and Products of clairvoyance consultations by email provided directly by ESOSTAR; in the form of more complete sessions in audio and/or video format. Access to audio/video files and related instructions is via an electronic link;
• An introduction to the art and divinatory sciences, including astrology, numerology, or tarot through a series of electronic communications;
• PDF ebooks, downloadable from an electronic link.

Any order of a Product or Service or Performance triggers the sending of a confirmation email.
Products and/or Services are delivered within 48 hours.
As soon as the Products and/or Services are available, the Client or User or Visitor will be informed by an email containing a link allowing direct and immediate access to the Products and Services on our Site.
After requesting and receiving their free study, the User may order a personalized study for a price of €79.99.
edium-telepathique.com reserves the right to modify the prices of its offers without prior notice. In all cases, the price of each paid product is clearly indicated to the User and shown on the website before any purchase.

WARNING: Electronic Services offered by ESOSTAR (or its Providers) on its site cosmic-reading.com are subject to VAT if you reside within the European Union (EU), Iceland, Norway, Liechtenstein, and South Africa. The VAT amount, calculated according to the rate in force in your country of residence, is included in the amount of your contribution.

5.2. General Terms of Use of Services and Products - Free Services and Products

To access free Services and Products on the ESOSTAR website, the Client or User or Visitor must fill out the free form, providing their first name, last name, gender, date of birth, residence address, country of residence, phone number, and a valid email address.

Free Services and Products provided by the site or by ESOSTAR's site Providers relate to general questions, horoscopes, appointment scheduling. Regarding questions answered by email, the Client understands that ESOSTAR can only respond based on a standard and shared interpretation on pre-developed themes from the information provided. Under no circumstances can this be an individualized service, and this Service can therefore only be used for recreational and general informational purposes.

Within a relatively short time after receiving your request on our site, you will receive at the provided email address the result of your free Service along with an offer for paid Services or Products with a clearly indicated price. You are completely free to accept or ignore this paid offer. If you do not respond, you will receive several automatic reminders which you are also free to ignore.

By using free Products and Services, you authorize ESOSTAR and its Providers, occasionally and expressly, to send you general information emails about clairvoyance, without any obligation or commitment to subscribe to paid Services and Products.

Please note that you have the option to unsubscribe from any communication sent by cosmic-reading.com by clicking directly on the "Unsubscribe" link or by writing to the email address: [email protected].

Paid Services and Products

To access paid Services and Products on the ESOSTAR website, the Client or User or Visitor must follow these steps:

• Log in to our site cosmic-reading.com;
• Select the Service or Product or Performance of their choice by checking the corresponding box;
• Click on "I order";
• Fill out the paid form by providing their first name, last name, gender, date of birth, residence address, country of residence, phone number, and a valid email address;
• Accept the Terms of Use by validating the order;
• Make the secure online payment in the currency of their country of residence; if not, the currency will be clearly indicated.

You will receive an order confirmation message and ongoing transaction notice at the provided email address.

All our paid Services and/or Products require registration on our site and are covered by a satisfaction guarantee whose duration is always clearly indicated when ordering the electronic Service.

ESOSTAR commits to processing the order placed by the Client or User or Visitor as soon as possible, which will only be considered effective once the concerned banking payment centers have approved the transaction. In case of refusal by these centers, the order will be automatically canceled.

You will subsequently receive the ordered Product and/or Service and/or Performance at the provided email address. We will also send you other paid offers for Products and/or Services and/or Performances on this occasion. Note that the price of these will be clearly indicated, and you are completely free to accept or ignore these new paid offers.

However, ESOSTAR reserves the right not to respond to questions from the Client or User or Visitor in case of force majeure or because your question does not comply with these General Terms and Conditions.

By using paid Services, you authorize ESOSTAR and its Providers, occasionally and expressly, to send you general information emails about clairvoyance, without any obligation or commitment to subscribe to paid Services and/or Products.

Please note that you have the option to unsubscribe from any communication sent by cosmic-reading.com by clicking directly on the link contained in each email or by sending an email to the following address: [email protected].

5.3. Acceptable Use of our Services and Products

Our conditions and policies. You must use our Services and/or Products or Performances in accordance with our Conditions and policies. If you violate our Conditions or policies, we may take action regarding your account, including disabling or suspending it.

Legal and acceptable use. You must view and use our Services and/or Products and/or Performances only for legal, authorized, and acceptable purposes. You will not use (or help others to use) our website in a way that: (a) violates, misappropriates, or infringes the rights of ESOSTAR SARL, our users, or others, including privacy, image, intellectual property, or other proprietary rights; (b) is illegal, obscene, defamatory, threatening, intimidating, hateful, racially or ethnically offensive, constitutes harassment, or incites or encourages illegal or improper behavior for other reasons, including promoting violent crimes; (c) involves publishing lies, false statements, or misleading claims; (d) impersonates someone else; (e) involves sending illegal or unacceptable communications; or (f) involves any non-personal use of our Services and/or Products and/or Performances, unless authorized by us.

Harm to ESOSTAR SARL or our Clients or Users or Visitors. You must not, directly, indirectly, or by automated or other means, access, use, copy, adapt, modify, distribute, license, sublicense, transfer, display, perform our Services and/or Products and/or Performances, create derivative works from them, or exploit them in any other unauthorized or unacceptable way, or that burdens, interferes with, or harms us, our website, systems, users, or others (nor help others do so), and you must never, directly or by automated means: (a) reverse engineer, modify, decompile our Services or Products or Performances, create derivative works, or extract code; (b) send, store, or transmit viruses or other harmful code through our Services; (c) gain or attempt to gain unauthorized access to our Services or systems; (d) disrupt or interfere with the security of our website and its content; (e) create accounts for our Services by automated or unauthorized means; (f) collect user information improperly or without authorization; (g) sell, resell, rent, or charge for our offerings or content without authorization; (h) create software or APIs that essentially function like our website and offer them to third parties without authorization.

Protecting your account. You are responsible for protecting your device and access to our website, and you must notify us immediately of any unauthorized use of your account or our Services and/or Products and/or Performances, or any security breach.

Third-party services. Our website cosmic-reading.com, our Services and/or Products and/or Performances may allow you to interact with third-party websites, applications, content, or other products and services, view or use them. Please note that these General Terms and the Privacy Policy only apply to your use of our website. When you use third-party services or products from our Partners and/or Providers, their own terms and privacy policies govern your use of those services.

Services provided by ESOSTAR and its Providers on the cosmic-reading.com website are payable by credit card via a fully secure banking network. It is the responsibility of the Client or User or Visitor to update their banking details in due time and inform us of any payment issues.

We do not charge any delivery fees. However, depending on your country of residence, your bank may charge currency conversion fees or various taxes.

The following payment methods are offered by PCI-DSS certified payment solutions or providers:

By paying by credit card, the Client or User or Visitor guarantees ESOSTAR that they have the necessary authorizations to use this payment method. They acknowledge that providing their credit card information constitutes authorization to debit their bank account in favor of ESOSTAR, owner of the cosmic-reading.com site, up to the total amount regardless of the absence of a written agreement.

Payment installments over a period not exceeding three months may be arranged with the billing department without additional fees. The installment terms (date and amount) will be specified on the invoice or by email.

If you choose installment payments, the written agreement and the communication of your card number constitute a mandate to pay the total amount due, including authorization to debit payments on the agreed dates and amounts, despite the absence of a written agreement.
Email exchanges will serve as the basis to establish your acceptance and the invoice(s).

Maturity default: In case of total or partial non-payment of a single installment on the agreed date, the total amount of sums remaining due will become immediately payable through one or several debit transactions on your credit card up to the total amount you initially agreed to.
You authorize ESOSTAR to debit the account of the remaining amount due in one or more installments, aiming to reach an amicable settlement of payments and thus avoid any contentious proceedings. The Client or User or Visitor will be informed by email of the total remaining amount due and the date on which payment transactions will be made up to the total remaining amount due in accordance with the initial authorization given when setting up the schedule.

The credit card payment system is equipped with SSL 3.0 (Secure Socket Layer) which encrypts the Client's or User's or Visitor's credit card number with a 128-bit key.

You enter your confidential credit card data in a secure area fully managed by our PCI-DSS certified Partner processors. ESOSTAR cannot access this fully secured area under any circumstances.
If your credit card is refused, the PCI-DSS certified payment solutions or Partners will retry the payment within the allowed timeframe, as many times as the rules in force allow.
To optimize the quality of our Services and better serve you, ESOSTAR reserves the right to make any useful changes to existing PCI-DSS certified payment solutions or Partners without prior notice to you.

cosmic-reading.com offers you a satisfaction or your money back guarantee on the LAST Service or Product or Offering purchased.
Refunds must be attributable to a Transaction completed within 100 days prior to the refund request. They are made by crediting back the Bank Card used by the Client, User, or Visitor for the corresponding Transaction. The amount of the Refund can never exceed the amount of the corresponding Transaction.

To remain in compliance with our terms and conditions and to foster good relations between both parties, YOU MUST REQUEST A REFUND BEFORE INITIATING A DISPUTE.

To obtain a refund for the LAST Service or Product or Offering purchased, you must via the cosmic-reading.com website:

• Send an email titled "REFUND REQUEST" to the contact service or any other dedicated service;
• Attach the delivery note of the Product, Service, or Offering for which the refund is requested;
• Indicate the reasons for your refund request.

Our customer service will proceed with the requested refund to the account linked to the payment bank card. If we cannot refund you on this account, the refund will be made by check sent to your postal address.

To unsubscribe from cosmic-reading.com, you have 2 options:

• Send an email to "[email protected]" with the subject "UNSUBSCRIBE REQUEST", or;
• Click on the unsubscribe link provided in all emails you receive from us or our Providers.

ESOSTAR makes every effort to satisfy your many requests and answer your questions.

Do not hesitate to contact us on our site via the form at www.cosmic-reading.com/contact for a quick processing of your requests by our qualified staff.

Our services will get in touch with you as soon as possible.

11.1. Unless otherwise stipulated in these General Conditions or mandatory laws and without prejudice to other causes of exclusion or limitation of liability provided herein, ESOSTAR and the cosmic-reading.com site shall in no case be held liable for any damage caused by force majeure or an event beyond their control or any legislative measure taken by the authorities of the country of its registered office as well as those of the countries of residence of Clients, Users, or Visitors.

Events considered as force majeure or beyond the control of ESOSTAR or the website, besides those usually recognized by case law in the courts of the relevant countries, include any unforeseeable, irresistible, and external event preventing ESOSTAR and the website from providing the Service or Product, such as: power outages, fire or flooding, total or partial strike by its internal or external staff (subcontractors, suppliers…), legal or governmental restrictions, legal or regulatory changes affecting marketing methods, computer failure, telecommunications blockage, negligence of a third party such as electricity or telecommunications providers, and any other case beyond the control of ESOSTAR and the website preventing the normal execution of these Terms of Use by either party.

In the event of force majeure, electronic Services governed by these Terms of Use will be suspended. If the force majeure situation continues beyond thirty (30) days, each Party may terminate the contractual relations governed by these Terms of Use. ESOSTAR, the site, and you will then be released from their respective obligations without any compensation being due by either Party.

11.2 The sources of the information published on the site are considered reliable. However, the site reserves the right not to guarantee the reliability of the sources. The information provided on the site is for purely informational and recreational purposes. Thus, the Client, User, or Visitor assumes full responsibility for the use of the information and content of this site.

The site is therefore subject only to a best-efforts obligation in providing the Services and/or Products, within the limits of what is technically reasonable. We hope you enjoy using them.

However, our Services are covered by a limited warranty concerning the results of free Services and/or Products and/or subsequent full Studies. Our Services are provided "as is" and "subject to availability".

Unless otherwise provided in these Terms of Use, neither ESOSTAR nor its Providers make any specific promises or predictions regarding the Products and/or Services and/or Offerings, either expressly or implicitly, including but not limited to fitness for a particular purpose.

We remind Clients, Users, or Visitors that our Products and/or Services and/or Offerings are provided exclusively for recreational and cultural purposes. Without limiting the above, ESOSTAR does not guarantee the accuracy, speed, completeness, reliability, or availability of the cosmic-reading.com website, nor the information or results arising from the use of the site, nor the absence of viruses or errors on the site.

Certain countries where we offer our Services and/or Products and/or Offerings do not allow the exclusion of certain warranties. To the extent permitted by applicable law, we exclude all warranties.

11.3 In case of a claim arising from these Terms of Use and any related warranty, the liability of ESOSTAR and its Providers is limited to the amount you have paid for the Services and/or Products and/or Offerings ordered.

We acknowledge that in some countries, you have certain rights as a Consumer. No provision of these Terms shall limit the legal rights of the Consumer which cannot be waived by contract.

11.4 Exclusion of Liability WE USE ALL OUR SKILLS AND REASONABLE PRECAUTIONS TO PROVIDE YOU WITH OUR SERVICES AND/OR PRODUCTS AND/OR OFFERINGS AND TO KEEP THEM IN A SAFE AND SECURE ENVIRONMENT. HOWEVER, WE DO NOT GUARANTEE THAT OUR WEBSITE cosmic-reading.com WILL ALWAYS OPERATE WITHOUT INTERRUPTION, DELAY, OR IMPERFECTION. YOU USE OUR WEBSITE AT YOUR OWN RISK AND SUBJECT TO THE FOLLOWING DISCLAIMERS OF LIABILITY.

WE PROVIDE OUR ELECTRONIC SERVICES OR PRODUCTS OR OFFERINGS "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND FREEDOM FROM COMPUTER VIRUSES OR OTHER HARMFUL CODE.

THE SAME APPLIES TO THE FEATURES, SERVICES, AND INTERFACES PROVIDED BY OUR SERVICES AND PRODUCTS. WE ARE NOT OBLIGATED TO MONITOR THE ACTIONS OR INFORMATION (INCLUDING CONTENT) OF PERSONS USING OUR SERVICES OR PRODUCTS OR OTHER THIRD PARTIES AND ARE NOT RESPONSIBLE FOR THEM. YOU RELEASE ESOSTAR SARL AND ITS DIRECT AND INDIRECT PARTNERS, AS WELL AS THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS, AND REPRESENTATIVES (COLLECTIVELY, THE "ESOSTAR SARL PARTIES") FROM ANY CLAIM, COMPLAINT, CAUSE OF ACTION, OR DISPUTE (COLLECTIVELY "CLAIM") AND DAMAGES, KNOWN OR UNKNOWN, INHERENT OR RELATED IN ANY WAY TO ANY CLAIM YOU MAKE AGAINST ANY THIRD PARTY. YOUR RIGHTS AGAINST ESOSTAR SARL ARE NOT AFFECTED BY THIS DISCLAIMER IF THE LAWS OF YOUR COUNTRY OF RESIDENCE, APPLICABLE TO YOUR USE OF OUR SERVICES OR PRODUCTS, DO NOT PERMIT IT.

11.5 Limitation of Liability THE TOTAL AGGREGATE OF OUR LIABILITY TO YOU ARISING FROM OUR TERMS, OUR ACTIONS, OR OUR SERVICES OR PRODUCTS OR OFFERINGS, OR RELATED IN ANY WAY, IS LIMITED TO LOSSES WHICH CONSTITUTE A REASONABLY FORESEEABLE CONSEQUENCE OF THE BREACH (EXCEPT IN CASES OF DEATH, INJURY, OR FRAUDULENT MISREPRESENTATION) AND SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID DURING THE PRECEDING TWELVE MONTHS. YOUR RIGHTS AGAINST ESOSTAR SARL ARE NOT AFFECTED BY THIS LIMITATION IF THE LAWS OF YOUR COUNTRY OF RESIDENCE, APPLICABLE TO YOUR USE OF OUR SERVICES OR PRODUCTS, DO NOT ALLOW IT.

11.6 Indemnification In the event of a third-party claim ("Third-Party Claim") against us arising from your actions or your information on our website cosmic-reading.com, you agree to indemnify and hold harmless the ESOSTAR SARL Parties from any obligations, damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to, connected with, or arising in any way from: (a) your use or consultation of our Services and Products, including information provided within; (b) a breach of our Terms or applicable law; or (c) any false statement made by you. You will fully cooperate, upon our request, in the defense or resolution of a Third-Party Claim. Your rights against ESOSTAR SARL are not affected by this indemnification if the laws of your country of residence, applicable to your use of our Services or Products, do not permit it.

All content, including text, images, graphics, logos, icons, and software, present on the cosmic-reading.com website, are the exclusive property of ESOSTAR or its licensors and are protected by intellectual property laws.

Any reproduction, distribution, modification, or use of the content without prior written authorization from ESOSTAR is strictly prohibited and may lead to legal action.

ESOSTAR collects personal data only in compliance with the applicable data protection laws.

Users are informed that they have the right to access, rectify, or delete their personal data by contacting our customer service or through the appropriate sections of the website.

For more information, please refer to our Privacy Policy.

These Terms of Use are governed by the laws of the country where ESOSTAR is registered.

Any disputes arising from these Terms shall be submitted to the exclusive jurisdiction of the competent courts in ESOSTAR's registered location, unless mandatory law dictates otherwise.

ESOSTAR reserves the right to modify these Terms of Use at any time without prior notice.

Users are invited to regularly consult this page to be aware of any changes.

Continued use of the services after modifications implies acceptance of the new terms.

For any questions or requests regarding these Terms of Use or the services provided, please contact us at:

• Email: [email protected]
• Contact form available on the website at www.cosmic-reading.com/contact

When you use the Products and/or Services and/or Offerings, electronic traces are generated. These electronic traces shall serve as proof, unless proven otherwise, notably regarding:

• the accountability of the Transaction request to you,
• your consent to the Transaction, and
• the date and amount of the Transaction.

The Parties acknowledge that electronic traces are admissible and valid as a mode of proof in seeking an amicable solution or during arbitration proceedings. In any case, the Parties expressly waive the right to invoke nullity or unenforceability of electronic traces by arguing that they were recorded electronically.

Except for royalty-free images, the content of the website cosmic-reading.com and each of its components, including but not limited to texts, offers, images, sounds, graphics, music, videos, photographs, trademarks, logos, trade names, domain names, and any software provided to you by ESOSTAR or its Suppliers or Partners, on any occasion, in their current or future versions (hereinafter the “PROPERTIES”) belong exclusively to ESOSTAR and are protected under intellectual property rights or any other laws recognized by the legislation in force in Switzerland.

We grant you, on a non-exclusive basis, the right to use the Properties only to the extent necessary for the use of the Products and/or Services and/or Offerings. You are prohibited from copying, modifying, integrating the Properties on any medium, performing any reverse engineering, or using any other method to attempt to access the source codes of the Properties. More generally, you are prohibited from infringing in any way upon our intellectual property rights on the Properties in their current or future versions.

The Client or User or Visitor acknowledges that they cannot claim any intellectual property rights on the Site and its components. In particular, any reproduction or representation, whole or partial, of the Site or any of its components, without our express authorization, is prohibited and may be prosecuted, notably as counterfeiting.

The Client or User or Visitor is therefore prohibited from selling, transferring, licensing, sublicensing, pledging, or more generally transferring the Properties to a third party in any other manner.

Your comments or suggestions to improve our Offerings will be free of charge and we may use them without compensation.

Your rights. ESOSTAR SARL claims no ownership rights over the information you send to complete your account on the cosmic-reading.com site or through our Services or Products or Offerings. You must have the necessary rights on the information you provide to complete your account or through our Services or Products or Offerings and have the required authorization to grant the rights and licenses mentioned in our Terms.

Rights of ESOSTAR SARL. ESOSTAR owns all copyrights and rights related to trademarks, domains, logos, presentations, trade secrets, patents, and other intellectual property rights associated with our electronic Services or Products or Offerings. You may not use our copyrights and rights related to trademarks, domains, logos, presentations, patents, or other intellectual property rights unless you have our express authorization.

License you grant to ESOSTAR SARL. To allow us to operate and offer our Services or Products or Offerings, you grant ESOSTAR SARL a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, display, and exploit the information (including content) you upload, submit, store, send, or receive on our website, Services, and Products or through them, as well as to create derivative works. The rights granted under this license are for the limited purposes of operating and providing our Services or Products (for example, to allow us to transmit your messages, store your unsent messages on our servers for up to 30 days while we attempt to send them, and in accordance with any other descriptions in our Privacy Policy).

License granted to you by ESOSTAR SARL. We grant you a limited, revocable, non-exclusive, non-sublicensable, and non-transferable license to use our Services or Products, subject to and in accordance with our Terms and Conditions. This license solely permits you to use our website in the manner authorized by our Terms. No licenses or rights are granted to you implicitly or otherwise except for those expressly granted.

You can obtain, at any time, an online detailed statement of your payment operations on the Site. ESOSTAR keeps Transaction histories for a period of at least three months.

You will have access to the Transaction history on the Site which will indicate, for each operation:

• a reference identifying the concerned operation;
• where applicable, information relating to the User or Client or Visitor;
• the amount of the concerned operation as well as, where applicable, the purpose of the transaction.

ESOSTAR will retain on electronic archival media, for five (5) years, the records and documents of the operations carried out so as to be able to reconstruct them precisely, in particular operations targeted by anti-money laundering and counter-terrorism financing regulations.

ESOSTAR invites the Client or User or Visitor to be particularly vigilant about their consultations, their frequency, and the amounts spent. In this context, you may also at any time request ESOSTAR to block the use of your services by temporarily limiting the monthly quantity of Offerings provided to you. This request must be made by email to “[email protected]” with “BLOCKING” specified in the subject line.

ESOSTAR and/or its Suppliers and/or its Partners cannot in any way be held responsible to any person for any direct or indirect loss of profits, income, data, or for indirect, special, consequential, aggravated, or punitive damages arising from contract or tort, including negligence, or otherwise, resulting from the use of all or part of the website pages, or related to such use, even if ESOSTAR has been informed of the possibility of such damages.

Under no circumstances shall ESOSTAR and/or its Suppliers and/or its Partners be liable for any loss or damage that the Client or User or Visitor could not reasonably foresee.

ESOSTAR hopes to count you among its satisfied Clients or Users or Visitors. The vast majority of complaints can be resolved quickly by sending us an email at “[email protected]”. If an amicable solution is not found, this paragraph of our Terms and Conditions describes the procedure to follow for both Parties.

You will be deemed to have accepted the amicable resolution of the dispute when you do one of the following:

• Send us a handwritten or electronic signature;
• Tell us verbally or electronically that you accept;
• Keep the product for more than 30 days.

If you intend to refuse these conditions, you must notify us within a maximum period of 30 days after receiving the amicable proposal. Upon your request, we will credit you by any means the full amount for the Product and/or Offering and/or Service received.

If you reside within the European Region. If you are a client or consumer habitually residing in a territory of the European Region, the laws of that territory apply to any claim you bring against us arising from these Terms or our Services or Products or Offerings, or related to them, and you may bring your claim before any competent court of that territory. In all other cases, you agree that the claim will be resolved before a competent Swiss court and that Swiss law governs these Terms and any claim, without regard to conflict of law provisions.

If you reside outside the European Region, the United States, or Canada. If you are a Client or User or Visitor residing outside the European Region, the United States, and Canada, you agree that the claim will be resolved exclusively before a Swiss court. You further agree to submit to the personal jurisdiction of that court for such actions and acknowledge that Swiss law governs these Terms and any claim, without regard to conflict of law provisions.

If you reside in the United States or Canada. If you use our site cosmic-reading.com in the United States or Canada, the paragraph "Special Arbitration Provision for Users in the United States and Canada" below applies to you.

Please read this paragraph carefully and in full. If the paragraph "Special Arbitration Provision for Users in the United States and Canada" below does not apply to you, you agree to resolve any claim you bring to us relating in any way to our Terms or our website or arising from them (individually a "Dispute" and collectively "Disputes") exclusively before the competent Swiss court, and you agree to submit to the personal jurisdiction of that court for purposes of resolving such Disputes.

If a court or competent authority finds one or more provisions of these Terms of Use null, invalid, or unenforceable, the invalidity of any provision shall not affect the remainder of the Terms, which shall be enforced as if such provision never existed, and the concerned provisions shall be replaced to the fullest extent possible by valid and enforceable provisions.

PLEASE READ THIS PARAGRAPH CAREFULLY AS IT CONTAINS ADDITIONAL PROVISIONS APPLICABLE ONLY TO PERSONS LOCATED IN THE UNITED STATES AND CANADA WHO USE OUR WEBSITE. IF YOU USE cosmic-reading.com IN THE UNITED STATES OR CANADA, YOU AND WE MUST SUBMIT ALL DISPUTES TO BINDING INDIVIDUAL ARBITRATION, EXCEPT FOR DISPUTES INVOLVING INTELLECTUAL PROPERTY AND THOSE THAT MAY BE BROUGHT BEFORE A SPECIAL SMALL CLAIMS COURT. THIS MEANS THAT YOU WAIVE YOUR RIGHT TO HAVE THESE DISPUTES RESOLVED IN A COURT BY A JUDGE OR JURY. THIS PARAGRAPH ALSO LIMITS THE TIME YOU HAVE TO FILE A CLAIM, INCLUDING THE TIME TO INITIATE ARBITRATION OR, IF PERMITTED, A LAWSUIT. FINALLY, YOU MAY ONLY PURSUE A CLAIM ON YOUR OWN BEHALF, NOT ON BEHALF OF AN OFFICER OR ANY OTHER PERSON OR CLASS OF PERSONS. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION, OR TO HAVE YOUR DISPUTE HEARD AND RESOLVED IN ANY SUCH FORM.

The term “Excluded Dispute” means any dispute regarding the enforcement or violation of our or your intellectual property rights (such as copyrights and rights related to trademarks, domain names, logos, trade dress, trade secrets, and patents). For clarity, and notwithstanding the foregoing, disputes relating in any way to your privacy rights or image rights, or arising therefrom, are not Excluded Disputes.

Federal Arbitration Act. The United States Federal Arbitration Act governs the interpretation and enforcement of this “Special Arbitration Provision for United States and Canadian Users” paragraph, including any question about whether a dispute between ESOSTAR SARL and you is subject to arbitration.

Consent to Arbitration for United States and Canadian Users. For persons residing in the United States or Canada who use cosmic-reading.com, ESOSTAR SARL and you agree to waive the right to a trial in court before a judge or jury for all Disputes, except for Excluded Disputes.

ESOSTAR SARL and you agree that all Disputes (except Excluded Disputes), including those relating in any way to your privacy rights or image rights or arising therefrom, will be resolved by binding and enforceable arbitration.

ESOSTAR SARL and you agree not to consolidate any dispute subject to arbitration under our Terms with any dispute that is not eligible for arbitration under our Terms.

The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules in effect at the time arbitration is initiated, including its optional rules for emergency relief and its supplementary procedures applicable to consumer disputes (collectively, the “AAA Rules”). The AAA Rules, information about initiating a dispute, and a description of the arbitration process are available at www.adr.org.

There will be three arbitrators. The arbitration language will be French. Arbitration of any claim or disagreement mentioned in this Agreement will take place in Switzerland or at the place where you received these Terms, or in your home country or state.

ESOSTAR SARL will cover arbitration costs and agrees to conduct arbitration through the AAA offices in your home country for claims not exceeding €25,000. For claims under €10,000, ESOSTAR SARL also agrees that hearings may be held by telephone and that ESOSTAR SARL will not seek to recover its attorney fees if the proceeding is decided in favor of the Company. You agree and acknowledge that each Party will pay its own legal fees, expert fees, and witness costs.

Opt-Out Procedure. You may opt out of this arbitration clause. If you do so, neither party (you or us) may require the other to participate in arbitration. To opt out, you must notify us in writing within 30 days (postmark or email timestamp as proof) of the later of: (i) the date you first agreed to our Terms; and (ii) the date you were first subject to this arbitration provision. All notices to ESOSTAR SARL must be sent to: ESOSTAR SARL, Rue du Comte-Géraud, 6 - 1213 Onex, Switzerland - registration number CHE-439.881.213.

Your notice must include: (i) your name and personal address; (ii) the mobile phone number associated with your account; and (iii) a clear statement that you wish to opt out of the arbitration agreement in our Terms.

Small Claims Court Jurisdiction. Instead of arbitration, if allowed by the rules of your local small claims court, you may bring your Dispute in your local small claims court so long as the matter is pursued on an individual (not class or representative) basis.

Time Limit to File a Claim. ESOSTAR SARL and you acknowledge that in case of any Dispute (except Excluded Disputes), ESOSTAR SARL and you must file any claim (including initiating arbitration) within one year after the Dispute first arose, or the claim will be permanently barred.

This means if we or you do not file a claim (including start arbitration) within one year after the Dispute first arose, the claim will be dismissed as time-barred.

Prohibition of Class Actions, Class Arbitrations, and Representative Actions for persons using our website, Services, or Products residing in the United States or Canada. ESOSTAR SARL and you acknowledge that if you use our site in the United States or Canada, you and ESOSTAR SARL may bring a Dispute only in your individual names, not on behalf of another person, entity, or class. ESOSTAR SARL and you agree not to participate in any class action, class arbitration, attorney general action, or consolidated proceeding involving any other person or entity related to a Dispute.

Severability. If the prohibition on class actions and other third-party disputes is found inapplicable to a particular Dispute, all other provisions in this “Special Arbitration Provision for United States and Canadian Users” paragraph shall be null and void with respect to that Dispute.

Where to Bring Authorized Claims. If you opt out of arbitration, if your Dispute is an Excluded Dispute, or if this arbitration agreement is found unenforceable, you agree to submit to the applicable provision in the “Dispute Resolution” paragraph above.

Accessing ESOSTAR SARL Terms in Other Languages. To access our Terms and Conditions in certain other languages, change the language settings in your cosmic-reading.com session. If our Terms are not available in the selected language, the English version will be displayed by default.

For any suggestions, comments, or questions regarding these Terms of Use, you can send us an email at “[email protected]” or directly via the contact form available on the website www.cosmic-reading.com/en/contact-us.