ESOSTAR SARL collects data to ensure the proper functioning of its services and to provide you with the best possible experiences. You provide some of this data directly, such as when you access our free or paid Products and/or Services, or send a request via cosmic-reading.com. We also obtain some data by recording how you interact with the cosmic-reading.com site, for example by using technologies such as cookies and by receiving error reports or usage data from the software you use on your device.

We also use your IP address to personalize certain Services and/or Products and/or Offerings based on your location. This list of personal data is not exhaustive.

The data we collect depends on the Services and/or Products and features you use, and includes the following:

Name and Contact Data – We collect your first and last name, email address, postal address, phone number, and other similar contact information.

Demographic Data – We collect data about you such as your age, gender, country, and preferred language.

Interests and Favorites – We collect data about your interests and favorites. In addition to those you explicitly provide, your interests and favorites may also be inferred or derived from other data we collect.

Payment Data – Our partner payment platforms collect the data needed to process your payment when you order from our site, such as your payment instrument number (e.g., credit card number) and the associated security code.

Usage Data – We collect data on how you and your device interact with our services and products. This includes data such as the features you use and the orders you place. It also includes data about your device and the network you use to connect to our services or products, such as IP address, device identifiers (like the IMEI number for phones), regional and language settings. It includes information about your operating systems and other software installed on your device, including product keys. And it includes data about service performance and any issues encountered with those services.

Contacts and Relationships – We collect data about your contacts and relationships if you use a service on the site to manage your contacts or to communicate or interact with our staff or suppliers.

Location Data – We collect data about your location, which may be precise or imprecise. Precise location data may include GPS (Global Positioning System) data, as well as data identifying nearby cell towers and Wi-Fi access points, which we collect when you enable location-based services and features. Imprecise location data may include, for example, a location derived from your IP address or data indicating a less precise location such as a city or postal code.

Content – We collect the content of your files and communications as needed to provide the services or products you use or order, as well as the content of communications you send or receive using our services or products. We also collect the content of messages you send to us, such as feedback or reviews you write about products or services, or questions and information you provide for handling your requests or for customer support. You have control over the data we collect. When asked to provide personal data, you may decline. However, if you choose not to provide data that is necessary to deliver a service, product, or offering, please do not use our website cosmic-reading.com.

Cookies – We use cookies to operate and provide our Services and/or Products and/or Offerings, including to improve your web experience, understand how our Services and/or Products and/or Offerings are used, and personalize them. For example, we may use cookies to understand which Q&A pages are the most popular and contain relevant information about our Offerings in general. Additionally, we may use cookies to remember your choices, such as your language preferences, to provide a safer experience with our Services and/or Products and/or Offerings.

Third-Party Information – We receive information about you from other Providers and Partners. For example, when people you know access our website, Services and/or Products and/or Offerings, they may provide your phone number, name, and other information (such as additional details about you, including unique identifiers), and you may provide theirs, or they may send you a message, call you, or message groups you're part of. We require that every Client, User, Visitor, Provider, or Partner is legally authorized to collect, use, or share your information before providing it to us.

Third-Party Providers or Service Providers – We work with third-party Providers and Service Providers, as well as other partners, to operate, provide, improve, understand, personalize, support, and market our Services and/or Products and/or Offerings. For example, we work with partners to provide location information, maps and places, process payments, help us understand how people use our website, Services and/or Products and/or Offerings and promote them, connect you with Providers or Partners using our tools, conduct research and surveys for us, and assist with customer service. These entities may share information about you with us under certain circumstances.

Third-Party Services – We enable you to use our website, Services and/or Products and/or Offerings in connection with third-party services. If you use them in connection with third-party services, we may receive information about you, for example if you choose to access our Services and/or Products and/or Offerings through a promotion from one of our Partners or Providers. Please note that when you use third-party services, their terms and privacy policies govern those services.

We use the data we collect for three primary purposes, detailed below: (1) to operate our site cosmic-reading.com and ensure the delivery of our services or products (including improving and personalizing them), (2) to send communications or offers, including promotional and free offers, and (3) to display advertising.

All personal data and other information you provide are used solely for the purpose of delivering the services, products, or offerings you have requested on cosmic-reading.com.

Your email address will be used to send you the electronic Services you have ordered. We will also use your email address to send you offers for Products and/or Services that may interest you. You will also receive a free monthly newsletter giving you access to your horoscope and articles on esotericism, clairvoyance, or personal development.

You can unsubscribe from this mailing list at any time by clicking on the unsubscribe link included in each email we send you, or from our website under the "Contact Me" section. We will then remove your contact details from the mailing lists used for such emails.

In pursuing these goals, we combine the data we collect through various services or products on cosmic-reading.com that you use to offer you a more consistent, coherent, and personalized experience. However, to maximize privacy, we have integrated technological and procedural safeguards designed to prevent certain types of data combination. For example, we store data collected when you are not authenticated (not logged in) separately from account information that directly identifies you, such as your name, email address, or phone number.

Providing and improving our services or products – We use the data to deliver and enhance the services or products we offer and to carry out essential business operations. This includes running the services, maintaining and improving their performance, developing new features, conducting research, and improving customer service. As part of this, a proprietary algorithm based on your first name, last name, and date of birth generates your free offer and the personalized psychic readings you may order.

We use data to provide our services or products. These offerings often include personalized features and recommendations that optimize your productivity and satisfaction and tailor your experience with our services or products based on your activity, interests, and location.

Communications – We use the data we collect to provide and personalize communications we send to you. For example, we may contact you by email or other means to inform you about the end of a subscription or the availability of security updates, remind you of items in your online cart, or invite you to participate in a survey, etc.

Advertising – The data we collect helps us choose the offers displayed on the website, whether for our own services or products or those offered by third parties. The offers we display may be based on your current location, your queries, or the content you view. Other offers are targeted based on interests that may suit you or other information we collect over time using your demographic data, search queries, interests and favorites, usage data, and location data. This is what we call “interest-based advertising” in this statement.

You can opt out of interest-based advertising from the cosmic-reading.com site by visiting our unsubscribe page.

Other ways we use your personal data:

Our website – We use the information we have to operate and provide our Services and/or Products and/or Offerings, which includes providing customer or user or visitor support and improving, correcting, and personalizing our various offerings.

We understand how people use our website and analyze and use the information we have to assess and improve our Services and/or Products and/or Offerings, research, develop and test new services/tools and features, and troubleshoot. We also use your information to respond to you when you contact us.

Protection and security – We verify accounts and activity and maintain the safety and security of our Services and/or Products and/or Offerings. For example, we may review suspicious activity or violations of our Terms of Use and ensure our website is being used lawfully.

Communications about our activities – We use the information we have to communicate with you about our website, its content, and our Services and/or Products and/or Offerings, and inform you about our terms and policies and important updates. We may send you advertisements for our own Services and/or Products and/or Offerings and those of our Partners or Providers.

No third-party ad banners – Apart from our Partners/Providers, we do not allow third-party ad banners on cosmic-reading.com. We have no intention of integrating them, but if we change our policy, we will update this statement.

Information You and We Share – You share your information when you use our website, Services and/or Products and/or Offerings and communicate through them, and we share your information to enable us to operate, provide, improve, understand, personalize, support, and market our various offerings.

Account Information – Your phone number, profile information, information about you, and confirmations may be viewable by all our Providers and Partners, although you can configure your account settings to control which information is visible to others you communicate with, by visiting our website.

Your contacts and others – Partners or Providers or Suppliers you communicate with may store or share your information (including your phone number or messages) with others on our website or elsewhere. You can manage the people you communicate with and certain information you share by contacting us through the “Contact Us” section available directly on the site.

We share your personal data with your consent or as necessary to complete or provide any service or product you have ordered. For example, we share your content with third parties when you instruct us to do so by agreeing to our Terms of Use and this Privacy Policy.

Note: When you provide payment data to complete an order, only our partner payment platforms will have access to your payment data. Therefore, no financial data will be shared between us and these payment platforms.

However, our partner payment platforms, for billing and order fulfillment purposes, will share your payment data with banks and other institutions that process payments or provide other financial services, as well as for fraud prevention and credit risk reduction.

Additionally, we share personal data with vendors or service providers and agents working on our behalf for the purposes described in this statement. For example, companies we hire to provide customer support or help secure our systems and services may need access to personal data to perform these functions. In such cases, these companies or individuals must comply with our data privacy and security requirements and are not permitted to use the personal data we share for other purposes. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

Note: ESOSTAR SARL ensures, to the extent permitted by applicable local laws and regulations, that its Providers and Partners who have access to your personal and financial data are committed to doing their best to ensure the protection and confidentiality of your data in accordance with the principles outlined in this document.

Finally, we will access, disclose, and preserve personal data, including your content (such as the content of your emails on our site), when we believe in good faith that it is necessary to:

1. comply with applicable law or respond to valid legal requests, including from law enforcement or other government agencies;
2. protect our customers, for example to prevent spam or fraud attempts against users of our services and products, or to prevent loss of life or serious injury;
3. operate and maintain the security of our services, including to prevent or stop an attack on our systems or networks; or
4. protect the rights or property of ESOSTAR SARL, including enforcing the terms of use of services or products. However, if we receive information that someone is using our services or products to traffic stolen physical or intellectual property belonging to ESOSTAR SARL, we will not inspect a Client's or User’s or Visitor’s private content ourselves but may refer the matter to judicial authorities.

Please note that some of our services or products contain links to third-party or provider sites whose privacy policies differ from those of ESOSTAR SARL. If you provide personal data to any of those sites, your data is governed by their respective privacy statements.

The website cosmic-reading.com may contain links to third-party websites.

ESOSTAR SARL has no control over the content, privacy policies, or personal data protection practices or actions of these websites. The use of information you may provide to third parties on other websites, or that these third parties may collect on other websites, is not governed by this Privacy Policy. You should carefully review the privacy and data protection policies of third-party websites and contact the publishers of those websites if you have any questions about how they use your information. Our website cannot be held responsible for any third party, their affiliates, or their agents who fail to use your information in accordance with the privacy policy of that third party or any contractual or legal obligations to which that third party, their affiliates, or agents may be subject.

ESOSTAR SARL informs you that, in the context of using the Services and/or Products and/or Offerings, Cookies (files sent by the servers of the website cosmic-reading.com and saved on the user's hard drive) are used. These Cookies are mainly intended to improve system performance and enhance the quality of our Services, especially in terms of speed.

We use Cookies to understand, secure, manage, and provide our Services and/or Products and/or Offerings.

For example, we use Cookies to:

• Offer you other Services and/or Products and/or Offerings, enhance your experiences, understand how our website and various offers are used, and personalize our content;
• Remember your choices, such as a language preference, or even personalize our Services and/or Products and/or Offerings based on your preferences or those of our Providers or Partners; and
• Rank your experience on our website by popularity, understand Customers or Users or Visitors using mobile devices versus desktop users on our website, or assess the popularity and effectiveness of certain offers.

These Cookies also allow us to:

• Keep your login session active when you access the cosmic-reading.com website. These temporary Cookies automatically expire when you end your session or close your browser;
• Store your email address in our free or paid offer forms on the cosmic-reading.com website. Thanks to this Cookie, the Client's, User's, or Visitor's email address will appear automatically each time they log in. The Client, User, or Visitor is informed that they may reject cookies from the cosmic-reading.com website in their browser settings, but doing so may impact the use of site features and the quality of the Services.

In addition to standard Cookies and web beacons, our website may also use other similar technologies to place and read data files on your computer. These are generally used to store your preferences or improve speed and performance by storing certain files locally. However, as with standard Cookies, these technologies can also be used to store a unique identifier for your device that can later be used to track your behavior. These technologies are also used to offer you products, programs, or services.

Below are other important privacy-related details for your information.

6.1 Security of Personal Financial Data

Whenever possible, partner payment platforms implement security measures to protect the personal information you provide against unauthorized access and use. All financial data you provide when placing an order on cosmic-reading.com is stored and managed exclusively by these payment platforms. Please be aware, however, that no data transmission over the Internet is 100% secure and that any information shared online may potentially be intercepted and used by individuals other than the intended recipient.

6.2 Countries Where Personal Data Is Stored and Processed

The personal data collected by our website may be stored and processed in your region, in the United States, or in any other country where ESOSTAR SARL, its subsidiaries, or service providers (or payment platforms) operate. We take steps to ensure that the data we collect in accordance with this privacy statement is processed in compliance with this statement and the legal requirements of the country where the data is located.

6.3 Retention of Personal Data

ESOSTAR SARL retains personal data for as long as necessary to provide the services or products you requested, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing its agreements.

6.4 Collection of Data from Minors

By accessing ESOSTAR SARL’s electronic Products and/or Services and/or Offerings, the Client, User, or Visitor confirms that they are a natural person with full mental capacity and legal competence to enter into a contract, meaning they are at least eighteen (18) years old and/or have reached the age of majority according to their country of residence, and are not subject to any protective legal measure.

When our website cosmic-reading.com collects information regarding the age of Clients, Users, or Visitors, it does not seek to collect data from minors as defined by applicable local laws. Minors, according to local laws, must have the consent of a parent or guardian before providing any personal data or using our website.

By using the website cosmic-reading.com, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. This Privacy Policy reflects the current business practices of ESOSTAR SARL and may be modified and updated. In case of changes or updates, the revised Privacy Policy will be posted on the website cosmic-reading.com, with the date of the latest update indicated.

Please check our website regularly to stay informed of any changes or updates to the Privacy Policy and our practices. If you allow ESOSTAR SARL to store the confidential or non-confidential information you provide on the cosmic-reading.com website, and if ESOSTAR SARL intends to disclose this information to third parties or subsidiaries in a way not described in this Privacy Policy, ESOSTAR SARL will notify you in writing and provide you with the opportunity to refuse any further use or disclosure of your personal information.

We may also use your personal data or share it with our subsidiaries, affiliates, and other entities within the corporate group controlled by ESOSTAR SARL for internal purposes, mainly commercial and operational, in line with the reasons stated in this document. If another entity acquires us or our assets, in whole or in part, the personal data, usage data, and any other information we have collected about the site’s clients, users, or visitors may be disclosed to that entity as part of due diligence and transferred as part of the acquired assets. In the event of such a sale or transfer, we require the transferee to use personal and usage data in accordance with this Policy.

You have the right to ask us not to use or share your personal data (whether collected online or offline) with our affiliates for marketing purposes. Please indicate your preference by contacting us at: "[email protected]".

You can view or modify your personal data stored on our website cosmic-reading.com or make choices regarding the collection and use of your data by ESOSTAR SARL by visiting the "Contact Us" section of our site to request changes.

Where applicable, you must ensure that you provide us with updates or changes to your information, including, in particular, those related to your identity, postal and/or email address so we can better protect you.

Our Legal Bases for Processing Your Information. We collect, use, and share the information we hold as described below:

• as necessary to fulfill our Terms and serve you;
• based on your consent, which you can withdraw at any time;
• as required to comply with our legal obligations;
• occasionally to protect your vital interests or those of others;
• as needed for the public interest;
• as necessary for our legitimate interests (or those of others), including providing innovative, relevant, safe, and profitable services or products to our Clients, Users, Visitors, Providers, or Partners—unless those interests are overridden by your interests or fundamental rights and freedoms requiring protection of your personal data.

How to Exercise Your Rights Under the GDPR or other applicable laws, you have the right to access, rectify, transfer, and erase your data. You may also limit or object to how we process your information. This includes the right to object to our processing of your information for direct marketing and to object when we process your data in the public interest or based on our or a third party’s legitimate interests.

If we process your information based on our legitimate interests or those of a third party or in the public interest, you can object to this processing. We will stop unless there are compelling legitimate grounds or a legal requirement to continue. You can also learn more about how to limit our use of your data. When we use your information for direct marketing of our own Services or Products, you can opt out at any time via the unsubscribe link in our communications or by visiting our unsubscribe page.

Managing and Deleting Your Information. We retain information until it is no longer necessary to provide our Products and/or Services or until your account is deleted—whichever comes first. This is assessed on a case-by-case basis depending on the nature of the data, why it was collected, and any legal or operational retention needs.

Legal and Security Protection We collect, use, retain, and share your data in good faith if we believe it is reasonably necessary to: (a) comply with legal procedures or government requests under applicable laws or regulations; (b) enforce our Terms of Use and other applicable policies; (c) detect, investigate, prevent, and address fraud, illegal activity, or security issues; (d) protect the rights, property, and safety of individuals, ESOSTAR SARL, and its affiliates or partners, including preventing imminent death or bodily harm.

Our International Activities ESOSTAR SARL shares information internationally, both internally with its teams and externally with its Partners and/or Providers worldwide, in accordance with this Privacy Policy. Information controlled by ESOSTAR SARL may be transferred to, transmitted, or stored and processed in Switzerland, Hong Kong, the U.S., or other countries outside your place of residence. These data transfers are necessary to operate and provide the Services or Products outlined in our Terms. We rely on standard contractual clauses approved by the European Commission and adequacy decisions where applicable to transfer data from the European Economic Area to the U.S. and other countries.

Contact Information:

If you are in the European Region. You may contact the Data Protection Officer for ESOSTAR SARL. For any questions regarding our Privacy Policy, please write to us via the "Contáctame" section available directly on the site.

If you are outside the European Region. For any questions regarding our Privacy Policy, please write to us via the "Contáctame" section available directly on the site.

How We Process Your Information In accordance with European law, companies must have a legal basis to process data. You have specific rights depending on which legal basis we use. Regardless of the basis, you always have the right to access, correct, and delete your data in accordance with the General Data Protection Regulation (GDPR).

For individuals with the capacity to contract, the data processing we carry out is necessary to perform the contract to which you are a party (the General Terms of Use). We describe the services under that contract for which data processing is necessary in our Terms and in additional resources accessible from the website.

In providing our Services or Products under the contract, the primary data uses are:

• providing, improving, personalizing, and supporting our Services and/or Products and/or Offerings;
• ensuring security;
• transferring, transmitting, storing, or processing your data inside or outside the EEA, including in the U.S. and other countries; and
• communicating with you, for example, about website-related issues, or our Services and/or Products.

When we process data you have given us that is necessary to fulfill the contract, you have the right to data portability in accordance with the GDPR.

Other legal bases we rely on in specific circumstances include:

Your consent:

• collecting and using information we’re authorized to access through device settings you’ve enabled (such as GPS), in order to provide the features and services described when you activate those settings.

When we process data with your consent, you have the right to withdraw it at any time and to request data portability in accordance with the GDPR.

Our or a third party’s legitimate interests, unless overridden by your interests or fundamental rights and freedoms:

For individuals under the legal age of majority (under 18 in most European countries), we may not be able to process personal data based on contractual necessity. However, when such individuals use our website, Services, and/or Products, the following are considered our legitimate interests:

• providing, improving, personalizing, and supporting our various offerings;
• ensuring security;
• communicating with you, for example, about issues related to the website.

Legitimate interests we rely on include:

Securing our platform and network, verifying accounts and activities, preventing harmful behavior, detecting and blocking spam and other undesirable content, ensuring our website and those of our Partners or Providers are free of harmful or inappropriate content, investigating suspicious activities or violations of our terms or rules, and protecting minors from exploitation and other dangers.

For any suggestions, comments, or questions regarding this Privacy Policy, please contact us via the "Contact" section available directly on the website.